EN
6. Troubleshooting
Problem
The motor does not work
when
you
press
the
remote control button.
Setting position not saved. -Door setup for opening and/or closing in
The remote control does
not have range.
The door does not close
completely.
The chain is noisy.
Door stops during the
opening.
Display with "P" and the
motor led flashing.
Door don't close / Display
with "r".
Display with "H".
The door only starts to
open 2 seconds after
pressing the command
button.
Display with "5".
47
Causes
- The motor is off.
- The limit swich isn't / stay programmed.
- The fuse has blown.
- The remote control is damaged.
- T h e r e m o t e c o n t r o l h a s b e e n
deprogrammed.
- Photocells activated.
improper position.
-Springs incorrectly balanced or door badly
adjusted.
- The door is working with too much efford or
with too much force / pressure against to
Floor.
- Side hinges to tight.
- The remote control battery without load.
- Receiver damaged.
- Presence of a magnetic field or a
frequency that interferes.
- The closing force is insufficient.
- The course of the motor has been
programmed incorrectly.
Side hinges badly ajusted.
- The chain is too loose.
- The motor rail is not aligned with the center
of the door.
- The opening force is not sufficient.
- The door is too heavy.
- The motor lacks power.
- The course of the motor has been
programmed incorrectly.
- Electronic card error.
- Photocells function activated.
- Missing the Shunt on the board.
- Gearmotor with anomaly.
- Pre-Flash function enabled.
-The mecanical stop (A) is not in the correct
position.
Solution
- Check the remote control battery.
- Replace the fuse.
- Use another remote control or use the motor control buttons.
- Re-program the motor limit switches.
- See the point 5.3.
- See the point 5.6.
- See the point 5.8.
- Verify the number of turns in the torsion spring (see the CE
label), and verify if the door works manually, if needed you can
adjust the door.
-Set a gap to side hinges.
- If the other solutions don't work, you can increase the engine
power (chapter 5.5) one more level.
- Replace the remote control battery.
- Purchase an external receiver and put it out reach of the
interference.
- Adjust the closing force.
- Adjust the course of the motor.
- Set a gap to side hings.
- Tighten the chain.
- Align the motor rail with the center of the door.
- Grease the chain.
- Adjust the opening force.
- Adjust the course of the motor.
- Adjust the tension of the springs.
-Contact the supplier for replacement.
- Without the photocell kit installed: Go to menu 5.6 and confirm
that it is in position "II".
- With the photocell kit installed:
- Check the photocell connections.
- Check alignment of photocells.
- Check / place the Shunt (unless you have a Pass door).
- Contact the supplier for replacement.
- See paragraph 5.9.
-Repeat the Setting of the chapter 5.2.1 to 5.2.7.
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