6. TROUBLESHOOTING
GENERAL
Problem
Cause
The unit will not power
The vehicle's accessory
on
switch is not on
No sound
Volume is set too low
Wiring is not properly
connected
The remote is not
The built-in internal processor
responding
is not operating properly
Auto seek function can
The antenna cable is not
not find any stations
connected
The signals are too weak
USB
Problem
Cause
USB device cannot be
The USB device has been
inserted.
inserted with wrong direction.
The USB connector is broken. Replace with a new USB device.
USB device is not
The USB device is damaged.
recognized.
Connectors are loose.
No sound heard with
No MP3/WMA file is stored in
the display "No File"
the USB device.
shown.
Sound skips or is
MP3/WMA files are not
noisy.
encoded properly.
Bluetooth
Problem
Cause
Cannot pair the
The device does not support
Bluetooth enabled
the profiles required for the
device with the audio
system.
system.
The Bluetooth function of the
device is not enabled.
The audio quality is
The Bluetooth reception is
poor after connection
poor.
with a Bluetooth-
enabled device.
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CMS4
Measure
If the power supply is properly connected
to the
vehicle's accessory terminal, switch the ignition key
to "ACC"
Increase the volume to audible level
Correct wiring connections
Hold the Power / SRC button and select Power Off.
Press the Power / SRC button to power back on
and check if the remote is functioning properly.
Insert the antenna cable securely
Select a station manually
Measure
Reversing the connection direction of the USB
device, try it again.
Disconnect the USB device and reconnect. If the
device is still not recognized, try replacing with a
different USB device.
Store these files properly in the USB device.
Use MP3/WMA files encoded properly.
Measure
Use another device to connect.
Refer to the user manual of the device for how to
enable the function.
Move the device closer to the audio system or
remove any obstacle between the device and the
system.
6. TROUBLESHOOTING
SiriusXM Advisory Messages
Message
Check Tuner
The radio is having difficulty communicating with the SiriusXM Connect Vehicle
Tuner. The tuner may be disconnected or damaged. Verify that the SiriusXM
Connect Vehicle Tuner cable is securely connected to the radio.
Check Antenna
The radio has detected a fault with the SiriusXM antenna. The antenna cable may
be either disconnected or damaged. Verify that the antenna cable is connected
to the SiriusXM Connect Vehicle Tuner. Inspect the antenna cable for damage
and kinks. Replace the antenna if the cable is damaged. SiriusXM products are
available at your local car audio retailer or online at www.shop.siriusxm.com.
No Signal
The SiriusXM Connect Vehicle Tuner is having difficulty receiving the SiriusXM
satellite signal. Verify that your vehicle is outdoors with a clear view of the
sky. Verify that the SiriusXM magnetic mount antenna is mounted on a metal
surface on the outside the vehicle. Move the SiriusXM antenna away from any
obstructions. Inspect the antenna cable for damage and kinks. Consult the
SiriusXM Connect Vehicle tuner installation manual for more information on
antenna installation. Replace the antenna if the cable is damaged. SiriusXM
products are available at your local car audio retailer or online at www.shop.
siriusxm.com.
Channel Not
The channel that you have requested is not included in your SiriusXM subscription
Subscribed
package or the channel that you were listening to is no longer included in your
SiriusXM subscription package. Visit www.siriusxm.com or call 866-635-2349 if
you have questions about your subscription package or would like to subscribe to
this channel.
Channel Not Available The channel that you have requested is not a valid SiriusXM channel or the
channel that you were listening to is no longer available. You may also see this
message briefly when first connecting a new SiriusXM Connect Vehicle tuner. Visit
www.siriusxm.com for more information about the SiriusXM channel lineup.
Channel Locked
The channel that you have requested is Locked by the radio Parental Control
feature. See the section on Parental Control, page 14 for more information on the
Parental Control feature and how to access locked channels.
Subscription Updated An update to your SiriusXM subscription has been received by the SiriusXM tuner.
Press any button to continue. Visit www.siriusxm.com or call 866-635- 2349 if you
have questions about your subscription.
Description
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CMS4