TROUBLESHOOTING
PROBLEM
Heating unit won't
light
Burner won't light
while using a
match
Heating unit emits
a lot of black
smoke
Sudden drop in
gas flow
Flame blows out
easily
POSSIBLE CAUSE
1. Igniter pin and burner are
wet
1. No gas flow
2. Regulator isn't connected
securely to the tank
3. Gas flow is obstructed
4. Burner ports are clogged
1. Flame is obstructed at
burner ports
2. Regulator hose is kinked
1. No gas flow
2. Excess flow safety valve
has been activated
1. High or gusting winds
2. No Gas Flow
3. Excess flow safety valve
has been activated
CORRECTIVE ACTION
1. Dry off with a soft cloth
2. Contact Manufacturer for a
replacement part
3. Reconnect wire to the gas valve
located inside the unit behind the
control panel
4. Contact Manufacturer for a
replacement part
1. Check that the gas tank isn't empty
2. Tighten regulator connection to the
gas tank
3. Check all hoses for kinks and
bends
4. Turn all gas flow connections off.
Insert an opened paperclip (or
similar item) into each of the burner
ports to clear them out.
1. Check that all burner ports are free
of any small lava rocks/pumice
stones/Lava Glass ® pieces
2. Straighten hose of all bends or
kinks
1. Check that the gas tank isn't empty
2. Turn the control knob to the 'OFF'
position.
3. Close the tank valve and
disconnect propane gas tank. Turn
the control knob to 'HIGH'; wait 1
minute. Turn the control knob back
to the 'OFF' position. Reconnect
propane gas tank. Light the fire unit
as indicated in the 'To Light' section
of this manual.
1. Increase flame to 'HIGH'
2. Check that the gas tank isn't empty
3. See 'sudden drop in gas flow'
above
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