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1 0 . T R O U B L E S H O O T I N G
Should your Zen-X fail to function correctly we recommend you perform the following tests
before calling the Hot Line (+33 (0)2 40 76 15 82).
Check list:
• Is the main switch in the "ON" position?
• Is the UPS plugged into the mains power supply?
• Does the power supply fall within specified unit values?
• Has the fuse gone in the mains plug?
• Is the UPS overloaded?
• Is the battery flat or defective?
PROBLEM
No words display on
front panel.
Alarm continuously
sounding when mains
is normal.
In the event of power
failure, backup time is
shortened.
Mains normal but the
unit is on battery mode
INFOSEC UPS SYSTEM - 15, rue du Moulin - 44880 Sautron - FRANCE - www.infosec-ups.com
Hot Line – Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 01 20 AA 24 205 01
POSSIBLE CAUSE
Low battery.
Faulty battery.
UPS is not turned on.
UPS overload.
UPS overload.
Battery voltage too low.
Battery defect due to high
temperature operating
environment, or improper
use of battery.
Loose power cord.
SOLUTIONS
Charge battery for up to 8 hours.
Replace with the same type of battery.
Press the power switch again to turn on
the UPS.
Check that the load matches the UPS
capability stipulated in the specifications.
Remove some non-critical load.
Charge battery up to 8 hours.
Replace with the same type of battery.
Connect the power cord properly.
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