EKSA H12E Manual De Instrucciones página 5

Headphone FAQ
▲I can't hear the voice from an other side or the music is
soundless while playing
Possible causes and Solutions:
◎ Check the controller on the cable, please adjust the
volume.
◎ Check that your external speakers are still supplied with
power and there have no loose connector.
when you are using a laptop, you may have accidentally
turned off the sound switch. Pay attention to the loudspeaker
symbol on the respective key.
◎ Check whether the sound is switched on in the system tray
at the bottom right next to the loudspeaker symbol. When the
sound is off, you'll see a red circle icon here.
If the sound is switched on, the controller may be lowered to
Zero. Click on the loudspeaker symbol in the system tray and,
if necessary, lift the controller upwards.
◎ Check the audio settings of your computer to see whether
you have selected EKSA H12 Telecom Headset as the input
device.
▲Another side cannot hear my voice
Possible causes and Solutions:
Maybe you've turned off the microphone.Press the switch to
turn on microphone.
Maybe the microphone lever is misaligned.Adjust the
microphone lever to come closer to your mouth.
Maybe you haven't default the EKSA H12E USB Headset
for audio device on PC.