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WARRANTY
The product is covered by a limited warranty from Jackery for the original purchaser
that covers the product from defects in workmanship and materials for 36 months
from the date of purchase ( damages from normal wear and tear, alteration, misuse,
neglect, accident, service by anyone other than authorized service center, or act of
God are not included ).
During the warranty period and upon verification of defects, this product will be
replaced when returned with proper proof of purchase.
FREQUENTLY ASKED QUESTIONS
Q: What kind of battery can be charged by these solar modules?
1. Jackery Explorer series
2. Sealed lead-acid battery
3. Colloidal lead-acid batteries
4. The open lead-acid batteries
Q: How to clean the solar surface?
Dust and dirt on the surface should first be removed using a soft brush. Use a damp
cloth to wipe the surface of the solar module to remove any remaining dust or dirt.
Any guano or other adhesive should be removed as soon as possible from the solar
surface to avoid a reduction in performance.
Q: Are the foldable solar modules waterproof?
The waterproof level of this product is IP68. This product can prevent daily water
splashing. Please keep the product dry on a daily basis to ensure its service life
CONTACT US
For any inquiries or comments concerning our products, please send an email to
hello@jackery.com, and we will respond to you as soon aspossible. If there is any
quality related issue with the product, you may request a replacement or refund by
submitting a request form at www.jackery.com/support/.
CUSTOMER SERVICE
36-month limited warranty
Lifetime technical support
hello@jackery.com
1-888-502-2236丨Mon-Fri 9:00-6:00 PST (US)
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