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WARRANTY
We only provide our warranty to customers who purchase from the official Jackery website,
Jackery-branded third-party platforms, or local authorized dealers.
*Warranty period and details may vary according to local laws, regulations, and authorized
dealers.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free
from defects in workmanship and material under normal consumer use during the applicable
warranty period identified in the 'Warranty Period' section below, subject to the exclusions set
forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not
assume, nor authorize any person to assume for us, any other liability in connection with the sale
of our products.
Warranty Period
3 Years Standard Warranty: The standard warranty period for Jackery Explorer 600 Plus is 36
months. In each case, the warranty period is measured starting on the date of purchase by the
original consumer purchaser. The sales receipt from the first consumer purchase, or other
reasonable documentary proof, is required in order to establish the start date of the warranty
period.
2 Years Extended Warranty: To activate the Warranty Extension, you must register your product
online or contact our customer service team at hello@jackery.com to extend the standard
warranty runtime.
Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the
applicable warranty period due to defect in workmanship or material. A replacement product
assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not
transferable to any subsequent owner.
Exclusions
Jackery's warranty does not apply to:
Misused, abused, modified, damaged by accident, or used for anything other than normal
consumer use as authorized in Jackery's current product literature.
Attempted repair by anyone other than an authorized facility.
Any product purchased through an online auction house.
Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by
you within seven days after you purchase the product and at least once every 6 months
thereafter.
Download the Jackery Mobile App
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