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Safety Instructions of Battery Usage
(For Battery-Powered Cameras)
The camera is not designed for running 24/7 at full capacity or around-the-clock live streaming.
It's designed to record motion events and to live view remotely only when you need it. Learn useful
tips on how to extend the battery life in this post:
https://support.reolink.com/hc/en-us/articles/360006991893
1. Charge the rechargeable battery with a standard and high-quality DC 5V battery charger or
Reolink solar panel. Do not charge the battery with solar panels from any other brands.
2. Charge the battery when temperatures are between 0°C and 45°C and always use the battery
when temperatures are between -10°C and 55°C.
3. Keep the charging port dry, clean and free of any debris and cover the charging port with the
rubber plug when the battery is fully charged.
4. Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
5. Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed,
or appears abnormal in any ways. If the battery is being used or charged, turn off the power
switch or remove the charger immediately, and stop using it.
6. Always follow the local waste and recycle laws when you get rid of the used battery.
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Troubleshooting
Camera is Not Powering on
If your camera is not powering on, please
apply the following solutions:
• Make sure the insula-
tion film is peeled off from the battery be-
fore first use.
• Make sure the battery is correctly inserted
into the compartment.
• Charge the battery with a DC 5V/2A power
adapter. When the green light is on, the bat-
tery is fully charged.
• If you have another spare battery, please
swap the battery to have a try.
If these won't work, please contact Reolink
Support.
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of
alarm within the covered area, try the
following solutions:
• Make sure that the PIR sensor or the camera
is installed in the right direction.
• Make sure the PIR sensor is enabled or the
schedule is set up properly and running.
• Check the sensitivity settings and make sure
it's set up properly.
• Make sure the battery is working.
• Reset the camera and try again.
If these won't work, please contact Reolink
Support.
Unable to Receive Push
Notifications
If you fail to receive any push notifications
when motion is detected, try the following
solutions:
• Make sure the push notification has been
enabled.
• Make sure the PIR schedule is set up
properly.
• Check the network connection on your
phone and try again.
• Make sure the camera is connected to the
Internet. If the LED indicator under the camera
lens is solid red or flickering red, it means that
your device disconnects from the Internet.
• Make sure you've enabled Allow Notifications
on your phone. Go to the System Settings on
your phone and allow Reolink App to send
push notifications.
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