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What Will Farouk Do? Farouk Systems, Inc. will replace your appliance
at no charge other than a $15.00 return shipping and handling fee. The
replacement appliance is warranted for the remainder of the original two
(2) year warranty period. If the tool sent in is no longer available, it will be
replaced with a comparable tool.
What Does This Warranty Not Cover? This warranty does not cover
any steel parts; plastic parts; flex cord; damages caused by negligence,
misuse, tampering, alteration, failure to follow safety, operation or
maintenance instructions; appliances purchased through any other
outlet that is not a professional salon or professional salon chain; or
alteration or removal of the serial number or other identifying marks on
the appliance or the packaging. Further, this warranty does not cover
normal wear and tear.
How to make a warranty claim.
SAVE YOUR ORIGINAL RECEIPT. Then Either:
(A) Return the appliance with the original receipt to the professional
salon or professional salon chain from which it was purchased where the
appliance may be exchanged at no charge, depending on the retailer's
exchange policy (terms and conditions may vary depending on store's
exchange policy);
or
(B) Contact Farouk Systems, Inc. Customer Service at (800) 237-9175
if you have any questions regarding your tool. Send your tool, along
with any completed warranty card that accompanied the tool at time of
purchase, the original receipt indicating the location and date of purchase
and a check or money order made payable to Farouk Systems, Inc. for
$15 to cover shipping and handling, to the following address (United
States Only: California residents are not required to send payment.):
Attention: Customer Service
Farouk Systems, Inc.
880 E. Richey Rd.,
Houston, TX 77073
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