Troubleshooting
EN
Observation
Sim card is not recognized
The phone displays show
'Emergency calls only'
Cannot pair with other
Bluetooth devices
Any Functionality issues
24
Potential Cause/Solution
-Open the phone case, remove
the battery and the SD card, leave
it for 2 minutes, and then following
the steps indicated in this user
manual, insert again the SIM card.
-Check and see if the SIM card in
is one of the supported formats for
this phone: 2G, 3G and 4G SIM
compatible, including THREE
network sim which are 3G or 4G.
Check if your phone SIM card is
properly inserted into its slot.
Check if your SIM card is a valid
one, contact your phone SIM card
provider.
Check your device and see if the
Bluetooth is switched on. Check if
your device that you are about to
pair with is compatible with 5.0
Bluetooth version.
Check the Oakcastle F300 list of
Bluetooth devices, remove some
in case you cannot find the one
that you are about to pair with. Try
a new search and then follow the
steps within the user manual
'Bluetooth section' to pair again.
Remove the SD card and SIM card
then process a factory reset of the
F300 via Phone Menu- Settings.
Use the default password 1234 if
required.