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The following section provides the solutions to many common problems and
questions. If your humidifier is not working correctly, review these solutions first;
it may save you a phone call. If your problem is still not solved after reviewing
this guide, call our toll-free customer service number, listed on the back cover of
this manual.
The Humidifier Will Not Turn On
• Is the tank filled and properly seated
on the base?
• Is the humidifier plugged into a
powered outlet?
• Is the humidifier turned on?
The Tank Leaks
• Is the filler cap gasket in place?
If not, press it into the groove
around the tank fill opening. If the
gasket seal is missing or damaged,
call the customer service number
on the back cover to order a
replacement gasket. Do not use the
humidifier without the gasket in
place.
• Is the filler cap locked tightly? Make
sure that the "LOCKED" arrows line
up with the ridges on the fill neck.
The Tank Is Full But the Tray Does Not Fill
• Is the cord or another object trapped under the tank? Make sure that the tank
is properly seated on the base and that the power cord is routed correctly. If the
tank will not seat properly, see "Fan Enclosure or Tank Does Not Fit on Base."
Troubleshooting
• Is the desired humidity set lower
than the current room humidity level?
The humidifier turns on automatically
when the desired humidity is higher
than the current room humidity.
• Is something trapped under the edge
of the rubber seal in the center of the
filler cap? Check for debris under the
edge of the seal, or for damage to
the seal. If the seal is damaged, a
replacement seal can be ordered
by calling the customer service
number on the back cover.
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