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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
LIGHTS
Light during a Speedcooking
cycle dims and cycles on and off,
even at full power levels
Light visible around the door and
outer case while Speedcooking
COOLING FANS
Fan continues to run after
cooking stops
Oven vent emits warm air while
oven is on
Fan comes on automatically
when using the microwave
COOKING
The oven makes unusual sounds
while cooking
Smoke comes out of the oven
when I open the door
Food is not fully cooked or
browned at the end of a cooking
program
DISPLAY
displayed on LCD screen.
LCD is not functioning properly
OTHER PROBLEMS
The door and inside of the oven
feels hot
Oven will not start
GEAppliances.com/ge/service-and-support/faq-microwaves.htm
49-7000279 Rev. 0
Possible Cause
This is normal. Power level has been
automatically reduced because the
oven is hot.
This is normal.
The oven is cooling.
This is normal.
This is normal.
Clicks are normal. The control is
turning components on and off.
Fan noise is normal. Fans are required
to keep the oven components and
controls cool.
Food is high in fat content. Aerosol
spray used on the pans.
Programmed times may not match
the size or amount of food you are
cooking.
You have a function error code.
If the function code repeats.
A fuse in your home may be blown or
the circuit breaker tripped.
Oven controls improperly set.
LCD screen is locked.
LCD is faulty.
The heat lamps produce intense heat
when ready.
A fuse in your home may be blown or the
circuit breaker tripped.
What To Do
This is normal. The oven senses the heat
level and adjusts automatically.
When the oven is on, light may be visible
around the door and outer case.
The fans will automatically shut off when the
internal parts of the oven have cooled.
These sounds are normal.
These sounds are normal.
Smoke is normal when cooking high-fat
foods.
Adjust time for doneness or adjust the upper
or lower lamps for browning and doneness.
Press Dismiss on the LCD screen. Allow the
oven to cool for one hour. Put the oven back
into operation.
Disconnect all power to the oven for at least
30 seconds and then reconnect power. If the
function error code repeats, call for service.
Replace the fuse or reset the circuit breaker.
See the Cooking Modes or Settings section
to ensure proper use. Ensure unit is updated
to the most recent software update.
Unlock the screen by pressing the Unlock
icon. If this does not correct the issue, cycle
power at the circuit breaker and ensure unit is
updated to the most recent software update.
Cycle power at the circuit breaker and ensure
unit is updated to the most recent software
update. If issue persists, call service to
assess the issue.
This is normal. Use oven mitts to remove
food when in a small space.
Replace fuse or reset circuit breaker.
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