08
Problem
• Picture is disturbed during
playback.
• Picture is dark.
• Picture is stretched.
• Picture is cropped.
• Aspect ratio cannot be
switched.
Picture is interrupted.
The subtitles cannot be
switched.
• No sound is output.
• Sound is not output
properly.
Multi-channel sound is not
output.
Noise can be heard when
outputting DTS Digital Audio
signals from the DIGITAL
OUT terminal.
192 kHz or 96 kHz digital
audio signals cannot be
output from the DIGITAL
OUT terminal.
46
En
Check
Is the TV's aspect ratio
properly set?
Is TV Screen properly set?
Is the disc played back in
slow motion?
Is the disc played back in fast
forward or fast reverse?
Are the audio cables properly
connected?
Is the audio cable damaged? If the cable is damaged, replace it with a new one.
Is Audio Output properly
set?
Are the connected
components (AV receiver or
amplifier, etc.) properly set?
Are you trying to listen to the
sound of the HDMI OUT
terminal while watching the
picture from the VIDEO
output terminals?
Is HDMI Audio Out properly
set?
Is a DVI device connected?
Is the audio output of the
connected AV receiver or
amplifier, etc., properly set?
Is multi-channel sound
selected?
Is the connected AV receiver
or amplifier compatible with
DTS Digital Surround?
Remedy
• This player supports Rovi analog copy protection technology. With
some TVs (such as with built-in video deck), the picture will not be
displayed properly when the copy protected DVD title is played. This is
not a malfunction.
• If the player and TV are connected via a DVD recorder/video deck,
etc., the picture will not be displayed properly due to analog copy
protection. Connect the player and TV directly.
Read the operating instructions for the TV and set the TV's aspect ratio
properly.
Set TV Screen properly (page 33).
When video signals with a resolution of 1080/50i, 1080/50p, 720/50p,
1080/24p, 1080/60i, 1080/60p or 720/60p are being output from the
HDMI OUT terminal, they may be output with an aspect ratio of 16:9
even if TV Screen is set to 4:3 Pan&Scan (page 33).
The picture may be interrupted when the resolution of the recorded
video signal switches. Press HDMI to select a setting other than Auto
(page 35).
The subtitles cannot be switched for discs recorded on a DVD or BD
recorder.
No sound is output during slow motion play and forward and reverse
scanning.
• Connect the cable properly according to the connected devices
(page 14).
• Insert the cable firmly and all the way in.
Set Audio Output properly, according to the connected device
(page 34).
Read the operating instructions for the connected components and
check the volume, input, speaker settings, etc.
Audio signals are not output from the HDMI OUT terminal when video
signals are being output from the VIDEO output terminals. When
watching the picture of the VIDEO output terminals, connect an coaxial
digital audio cable or regular audio cables to listen to the sound
(page 17). Once connections are completed, use Setup Navigator to
make the player's settings (page 20).
Set HDMI Audio Out to Re-encode or PCM. (page 35).
The sound will not be output from the HDMI OUT terminal if a DVI
device is connected. Connect the device to a DIGITAL OUT terminal or
the AUDIO OUT terminals (page 17).
For some BDs, audio signals are only output from DIGITAL OUT
terminal or the HDMI OUT terminal.
Read the operating instructions for the connected AV receiver or
amplifier and check the audio output settings of the AV receiver or
amplifier.
Use the menu screen or AUDIO to switch the disc's sound to multi-
channel.
If an AV receiver or amplifier that is not compatible with DTS Digital
Surround is connected to the DIGITAL OUT terminal, set Digital
Output to PCM (page 34).
It is not possible to output 192 kHz or 96 kHz digital audio signals from
this player's DIGITAL OUT terminal. The signals are automatically
converted to 48 kHz or less for output.