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Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about
IBM xSeries products, services and support. The address for the IBM xSeries
country home page is http://www.ibm.com/eserver/xseries/.
You can find service information for your IBM products, including supported
options, at http://www.ibm.com/pc/support/. If you select Profile from the
support page, you can create a customized support page. Below is just a
sample of the many things available:
v Diagnose problems using the IBM Online Assistant
v Download the latest device drivers and updates for your products
v View a list of frequently asked questions (FAQ)
v View a list of hints and tips to aid the troubleshooting of your problem
v Participate in the IBM discussion forums
v Receive e-mail notifications of technical updates related to your products
Software service and support
Customer telephone assistance with usage, configuration, and software defects
for the xSeries servers, workstations and appliances is provided for a fee via
IBM Operational Support Services - Support Line. For information about what
products are supported by Support Line in your country, see
http://www.ibm.com/services/sl/products.
For more information about Support Line and other IBM Services see
http://www.ibm.com/services or see www.ibm.com/planetwide/ for in
country telephone numbers.
Hardware service and support
Hardware services can be provided either by IBM Integrated Technology
Services (see http://www.ibm.com/planetwide/ for in country telephone
numbers), or your reseller, if approved by IBM to provide warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Warranty information
Warranty period
The warranty period varies by machine type and country or region.
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Autocargador de cintas SDLT 1x16: Guía del usuario
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