Access your router configuration (see router manual) and check whether the appliance's MAC address is listed on wireless
connected devices page.
Where can I find the appliance's MAC address?
Look on your appliance:
There is a label showing the SAID and MAC addresses.
The Mac address consists of a combination of numbers and letters starting with "88:e7".
How can I check whether the appliance's wireless functionality is enabled?
Use your smart device and the Bauknecht Home Net app to check whether the appliance network is visible and connected to the cloud.
Is there anything that can prevent the signal reaching the appliance?
Check that the devices you have connected are not using up all the available bandwidth.
Make sure that your WiFi-enabled devices do not exceed the maximum number permitted by the router.
How far should the router be from the appliance?
Normally the WiFi signal is strong enough to cover a couple of rooms, but this very much depends on the material the walls are
made of. You can check the signal strength by placing your smart device next to the appliance.
What can I do if my wireless connection does not reach the appliance?
You can use specific devices to extend your home WiFi coverage, such as access points, WiFi repeaters and power line bridges (not
provided with appliance).
How can I find out the name of and password for my wireless network?
See the router documentation. There is usually a sticker on the router showing the information you need to reach the device setup
page using a connected device.
What can I do if my router is using the neighbourhood WiFi channel?
Force the router to use your home WiFi channel.
What can I do if the Connection State indicator continues to blink slowly and never lits solid on or unable to make a stable
provision to home router?
The appliance might have successfully connected to the router, but it is not able to access the Internet. To connect the appliance to
the Internet, you will need to check the router and/or carrier settings.
Router settings: NAT must be on, firewall and DHCP must be properly configured. Password encryption supported: WEP,
WPA,WPA2. To try a different encryption type, please refer to the router manual.
Carrier settings: If your Internet service provider has fixed the number of MAC addresses able to connect to the Internet, you may not
be able to connect your appliance to the cloud.
The MAC address of a device is its unique identifier. Please ask your Internet service provider how to connect devices other than
computers to the Internet.
How can I check whether data is being transmitted?
After setting up the network, switch the power off, wait 20 seconds and then power the appliance: Check that the app is showing the
UI status of the appliance.
Some settings take several seconds to appear in the app.
How can I change my Whirlpool account but keep my appliances connected?
You can create a new account, but remember to remove your appliances from your old account before moving them to your new
one.
I changed my router – what do I need to do?
You can either keep the same settings (network name and password) or delete the previous settings from the appliance and
configure the settings again.
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