Troubleshooting
SYMPTOM: Opener does not respond to remote control.
Check remote control battery.
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Program remote control.
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2 Beeps: 'Vacation Lock' may be activated on deluxe control (if installed) (Refer to page 22 to program
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remote control)
SYMPTOM: Opener stops before reaching full open/closed position.
Travel Limit is not properly adjusted.
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Check adjustment (Conduct safety reverse test after ANY adjustment).
Refer to pages18-20 to reverse test & travel force)
(
● If door is obstructed or force setting related,
Diagnostic Chart - Beeps" (Page 27).
SYMPTOM: Door reverses unintentionally.
Make sure the photo eye safety system is aligned and clear of obstructions.
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A door spring that has relaxed, door or track alignment that has changed or a sudden change in temperature could
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create the phantom obstruction sensed.
(Refer to pages 18-20 to check the travel limits & travel force)
Check for a broken door spring
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Refer to page 4 to check the door balance)
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Call a qualified service technician to check the door or replace the spring.
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SYMPTOM: If courtesy lamp does not turn ON ,replace light bulb.
● Replace light bulb (A19 incandescent Max. 100W).
● If after light bulb is replaced, and courtesy lamp still does not turn ON, replace logic board.
SYMPTOM: Courtesy light does not turn OFF.
● If deluxe door control console installed, press courtesy light on/off switch. If after pressing light on/off of deluxe
door control dose not work, then replace logic board.
Note: If installing operators on two doors in the same garage, Photo Eyes should be aligned as below:
Red LED
Green LED
Red LED
30
TROUBLESHOOTING: Status & Diagnostic Chart - beeps
please count the BEEPS and refer to the "TROUBLESHOOTING:
Green LED
Red LED
Green LED
Green LED
Red LED
Red LED
Red LED
Green LED
Green LED