14. Warranty certificate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in
perfect condition. In the unlikely event that your device develops a fault, please
contact our service department at the address shown on this guarantee card. Of
course, if you would prefer to call us then we are also happy to offer our assis-
tance under the service number printed below. Please note the following terms
under which guarantee claims can be made:
• These guarantee terms cover additional guarantee rights and do not affect your
statutory warranty rights. We do not charge you for this guarantee.
• Our guarantee only covers problems caused by material or manufacturing de-
fects, and it is restricted to the rectification of these defects or replacement of the
device. Please note that our devices have not been designed for use in commer-
cial, trade or industrial applications. Consequently, the guarantee is invalidated
if the equipment is used in commercial, trade or industrial applications or for
other equivalent activities. The following are also excluded from our guarantee:
compensation for transport damage, damage caused by failure to comply with
the installation/assembly instructions or damage caused by unprofessional in-
stallation, failure to comply with the operating instructions (e.g. connection to
the wrong mains voltage or current type), misuse or inappropriate use (such as
overloading of the device or use of non-approved tools or accessories), failure
to comply with the maintenance and safety regulations, ingress of foreign bod-
ies into the device (e.g. sand, stones or dust), effects of force or external influ-
ences (e.g. damage caused by the device being dropped) and normal wear
resulting from proper operation of the device.
The guarantee is rendered null and void if any attempt is made to tamper with the
device.
• The guarantee is valid for a period of 3 years starting from the purchase date of
the device. Guarantee claims should be submitted before the end of the guaran-
tee period within two weeks of the defect being noticed. No guarantee claims
will be accepted after the end of the guarantee period. The original guarantee
period remains applicable to the device even if repairs are carried out or parts
are replaced. In such cases, the work performed or parts fitted will not result
in an extension of the guarantee period, and no new guarantee will become
active for the work performed or parts fitted. This also applies when an on-site
service is used.
GB/IE
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