Troubleshooting - Toshiba TEC B-480-QP Serie Manual De Instrucciones

10. TROUBLESHOOTING

10. TROUBLESHOOTING
WARNING:
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your Authorized Service representative for assis-
tance.
Error Message
PAPER JAM 1. The media is not fitted correctly.
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2. The media path is jammed and
3. The installed media type does not
4. The black mark position on the
5. The installed media size is different
6. The feed gap sensor cannot see
HEAD OPEN
Feed or printing has been attempted
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while the print head is raised.
NO PAPER
The media has run out.
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NO RIBBON
The ribbon has run out.
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REWIND FULL Too much backing paper or media is
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wound on the internal take-up spool.
EXCESS HEAD The print head is too hot.
TEMP
RIBBON ERROR There is a fault with the ribbon sensor.
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Problem
does not feed smoothly.
match the selected sensor.
media does not match the sensor
position.
from the programmed size.
the difference between the print
area and the gap.
1. Re-fit the media correctly.
Press the [RESTART] key.
2. Remove the cause of the jam and
replace the media correctly.
Press the [RESTART] key.
3. Turn the power off then on again.
Select the correct sensor.
Feed the media.
4. Adjust the sensor position.
Press the [RESTART] key.
5. Turn the power off then on again.
Set the correct media size.
Feed the media.
6. Set the threshold (see page 9-4).
Else
Turn the power off and call your
Authorized Service representative.
Lower the print head.
Press the [RESTART] key.
Load new media.
Press the [RESTART] key.
Load a new ribbon.
Press the [RESTART] key.
Remove the backing paper or media
from the internal take-up spool.
Then press the [RESTART] key.
Turn the power off and decrease the
print head temperature.
Turn the power off. Contact your Au-
thorized Service representative.
E10-1
ENGLISH VERSION EO1-33007
10. TROUBLESHOOTING
Solution