3. WARRANTY
3.1. Warranty
NetSpa products have been inspected and found free of defects prior to leaving the factory.
NetSpa warrants this product against defects in material and workmanship for a period of two
(2) years.
The warranty period begins on the date of purchase and NetSpa requires presentation of the
original proof to purchase to ascertain the date. During the warranty period, NetSpa will either
repair or replace, at its discretion, any defective products. Replacement products or repaired
parts will be warranted for only the unexpired portion of the original warranty.
Shipping cost policy
The return of defect parts to the authorized service center is at the charge of the owner. On
warranty period, the return is at the charge of service center.
Warranty policy
● This limited warranty does not apply to any defect resulting from negligence, accident,
misuse, or other reason beyond NetSpa's reasonable control, included but not limited to:
normal wear and tear, negligence or failure to follow the product instructions, improper or
inadequate maintenance; connection to improper power supply; chemical water damage, loss
of pool water, unauthorized product modification or repair; use for commercial purpose; fire,
lightening, flood or other external causes.
● This warranty is valid only in the country of purchase in such countries where NetSpa sells
and services the same model with identical technical specifications.
● Warranty service outside the country of purchase is limited to the terms and conditions of
the corresponding warranty in the country of service. Where the cost of repairs or replacement
is not covered by this warranty, NetSpa will advise the owners and the cost shall be charged
to the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of
ownership.
● All repairs of which warranty claims are made must be pre-authorized by a NetSpa service
center.
● All the authorized selling dealer is responsible for all in-field service work carried out on your
NetSpa product. NetSpa will not be liable for results of cost of workmanship from unautho-
rized service person.
Warranty registration
To validate your warranty, please register your product on our website NetSpa www.netspa.
eu. It is essential that all informations including customer name, date of purchase, serial num-
ber, spa model are indicated. Without these informations the warranty will be invalid.