Error Messages And Troubleshooting - HellermannTyton TT431 Manual De Instrucciones

Troubleshooting

8 .2 Error messages and troubleshooting

Error
Barcode too big
Barcode error
File not found
Printhead folded down
Printhead too hot
Field name exists
Remove film
Colour ribbon winding
Out of ribbon
Device not conn.
No label found
No label size sepc.
Read error
Label too thick
Cutter blocked
Out of paper
Buffer overflow
16
Cause
The barcode is too big for the allocated print area of the
material.
Invalid barcode content, e.g. alphanumeric characters in a
numerical barcode
Requested file is not on the memory card.
Printhead not locked.
Printhead is overheated.
Duplicate usage of field name in the direct programming.
Colour ribbon is loaded although the device is set to direct
thermal printing
The determined unwinding direction of the colour ribbon
does not match the configuration setting
Out of colour ribbon
Colour ribbon melted during printing
The printer is loaded with thermal material, but the
software is set to transfer printing.
Programming addresses a non-existent device.
Several materials are missing on the consumable material
strips
The material format set in the software does not
correspond with the actual format.
Device is loaded with continuous material, but the
software is set to sections
The material size is not defined in the programming
Read error when reading from the memory device
The cutter is unable to cut the material but is able to
return into its home position.
Cutter stays in an undefined position in the material.
No cutter function
Out of material roll
Error in the paper feed
The data input buffer memory is full and the computer is
still transmitting data
Operating Instructions • Thermal transfer printer TT431 • 10-2019 • 556-00400
Remedy
Reduce the size of the barcode or move it.
Correct the barcode content.
Check the content of the memory card.
Lock the printhead.
After a pause, the print job will be continued
automatically.
If the fault recurs repeatedly, reduce the heat level or the
print speed in the software.
Correct the programming.
Remove colour ribbon for direct thermal printing.
For thermal transfer printing, activate Transfer
printing in the printer configuration or the software.
The colour ribbon was inserted upside down.
Clean the printhead.
Æ Section 9.2.5
Insert the colour ribbon correctly.
The configuration setting does not match the utilised
colour ribbon.
Adjust the configuration setting.
Insert a new colour ribbon.
Cancel current print job.
Change the heat level in the software.
Clean the printhead.
Æ Section 9.2.5
Inserting the colour ribbon.
Restart print job.
Cancel current print job. Set software to Thermal
printing. Restart print job.
Connect the optional device or correct the programming.
Press Repeat until the next material is detected on the
consumable material strip.
Cancel current print job.
Change the material format in the software.
Restart print job.
Cancel current print job.
Change the material format in the software.
Restart print job.
Check programming.
Check data on the memory device.
Backup data.
Reformat memory device.
Press Cancel.
Change material.
Switch off the device.
Remove material.
Switch on the device.
Restart print job.
Change material.
Switch the device off and then on again.
Æ Section 5.4
If error recurs, contact Service.
Load material.
Check paper feed.
Use data transmission via protocol (preferably RTS/CTS).