I transferred files to my MP3 player. The MP3 player cannot play these files.
Wrong file format
i
The files might be in a format that your MP3 player cannot play. The file formats
supported by your MP3 player can be found on the respective datasheet on the TrekStor
homepage at www.trekstor.de.
I transferred WMA audio files to my MP3 player. The MP3 player cannot play
these files.
The files are copyprotected.
i
If the files are WMA DRM copy-protected, you need to copy them through the Windows
Media® player. Check beforehand if your MP3 player can play WMA DRM copy-protected
files. You can find this information on the datasheet of your MP3 player on the TrekStor
homepage at www.trekstor.de.
I transferred audio files to my MP3 player from my Mac®. The MP3 player cannot
play these files.
Wrong file format
i
Audio files in AAC format, for example, files that you generate with iTunes®, cannot be
played on most MP3 players. Convert these files into MP3 format using a current iTunes®
program or a different program. Audio files downloaded from the Internet may have
protective mechanisms that prevent conversion.
The audio files on my MP3 player are not played in the correct sequence.
Sort your audio files in a subfolder before you copy them, and copy this folder to your
MP3 player. In addition, you can sort your audio files by renaming them (by adding
numbers such as "001_Title", "002_Title", etc.).
The playback mode "Shuffle" has been selected.
i
If the playback mode "Shuffle" has been selected, switch to the "Normal" playback mode.
Odd characters appear on the display when I play music.
The character set is not supported.
i
Some MP3 players cannot correctly display all characters. Only use the standard character
set of the menu language selected on the MP3 player when writing file names and ID3
tags, and do not use special characters (such as accents, etc.).
I cannot understand the menu language and do not know how to change it.
The menu language was incorrectly set.
i
Reset the player or, if this is not possible or does not work, update the firmware. Then the
language selection menu usually appears.
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