Hamilton Beach SmartServe Manual De Operación página 9

Troubleshooting
PROBLEM
Cup holder was pulled
into the unit by the
blades.
Cup was crushed by the
shield lowering.
Display on the unit
shows a part needs to
be replaced.
The seal above the motor
shaft is leaking.
Cup filled with ingredients
rotates during the blend
or mix cycle.
Error message is
displayed on the screen.
Water is sitting in the
wash chamber, or the
equipment is leaking with
water coming from the
wash chamber.
I need to add a new
menu item, and the
installed programs are
not giving me acceptable
performance.
(cont.)
SOLUTION
• This can happen if the cup holder is not installed correctly on the 3 posts
within the wash chamber. To remove the cup holder, switch off power
to the unit, use a cloth to cover the blades (to ensure your hands do
not get cut on the sharp blades), reach up, and gently remove the cup
holder from the blades. If you cannot remove the cup holder easily, call
Technical Services for support.
• Ensure the cup holder is installed correctly in a vertical orientation and
not at an angle.
• Top of cup may be too wide.
• Ensure your correct program has been downloaded.
• Contact your local service representative, parts distributor, or call our
Technical Services team to receive assistance.
• Do not overfill cup.
• Contact your local service representative, parts distributor, or call our
Technical Services team to receive assistance. This part needs to be
replaced approximately every 6 months.
• This will not affect the blend or mix performance, and some minor
rotation should not be interpreted as a problem. If it is excessive, please
ensure that your equipment had been customized via the USB port. If
not, contact your sales representative.
• Cup holder may be worn. Contact Technical Services for a replacement.
• Press STOP button repeatedly until the messages clear or power down
the equipment and turn back on to reboot. If the error continues, contact
our Technical Services team.
• Write down the error message on the display and contact our Technical
Services team if it is preventing the equipment from operating.
• Do not continue to operate the equipment. Turn off the water supply.
Check to see if your drain line connected to the machine is clogged and
if back pressure is preventing your SmartServe™ from draining quickly
enough. Pour a cup filled with hot water and bleach down the drain line
after each shift to help prevent any buildup of sugar, other ingredients,
or mold.
• SmartServe™ may need to be reprogrammed to adjust for your menu
and cup sizes. Contact your sales representative for assistance.
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