6. RESET THE CONTROL UNIT
While the unit is powered on, press the " " and " " buttons simultaneously until the buzzer beeps. The desk will move down to the lowest position then raise a little. Do not
release the buttons until the process is complete.
7. TROUBLESHOOTING
Error No.
Description
E01/E07
Electrical problem
E02
Screw rod error
E04
Digital controller connection error
E05
Collision avoidance system
E06
Electrical problem
E08
Desktop inclines
E11
No connection
E12/E22
Abnormal current
E13
Motor wire broken
E14
Hall wire broken
E15
Short circuit
Note:
1. Self-protection function: the unit will enter protective mode if the system operates in excess of two minutes with "HOT" on the control display. The system will
reset and return to normal operation after approximately 20 minutes.
2. Overload protection mode: while operating, if the load on the desk is over weight capacity, the system will enter into an overload protection mode. This will
protect the system from damages caused by exceeding weight. When this happens, the desk will move downward approximately 30mm and come to a stop with
the current height displayed.
3. Attention: NEVER remove or turn off the power in order to reset the unit when it is in a protective mode or "HOT" state.
CUSTOM SETTINGS
For all of the below Custom Settings:
• Press " " and " " simultaneously for 5 seconds until the buzzer beeps once and "S-1" is displayed.
• If no other action is taken within 10 seconds, the process will be automatically canceled.
• The process can be canceled manually by pressing " " at any time.
Custom Setting 1: Minimum & Maximum Height Settings
• Minimum Height Limit: While "S-1" is displayed, press " " once and then press " " or " " to set desired minimum height. Press " " to save: "L-S" = Successful,
"L-F" = Try Again.
• Maximum Height Limit: While "S-1" is displayed, press " " to "S-2". Press " " once and then press " " or " " to set desired maximum height. Press " " to save:
"H-S" = Successful, "H-F" = Try Again.
Note: Default minimum height is 62cm (24.4") and the adjustable range is 62-118cm (24.4"-46.4"). Default maximum height is 128cm (50.4") and the
adjustable range is 72-128cm (28.3"-50.4").
8
Solution
Error No.
Disconnect power for
E16/E26
30 seconds and reconnect
Reset the system
E17
Check the connection
E18/E28
then reconnect the power
Release the button
E21
Replace the control box
E23
Reset the system
E24
Check the connection (M1)
E25
Replace the control box
E27
Check then replace the motor cord
E42
(M1)
Check then replace the motor cord
E43
(M1)
Replace the motor (M1)
Description
Motor failure
Desk run in wrong direction
Replace the motor cord (M1)
Weight overload
Remove the items on the desktop
No connection
Motor wire broken
Check then replace the motor cord (M2)
Hall wire broken
Check then replace the motor cord (M2)
Short circuit
Desk run in wrong direction
Replace the motor cord (M2)
Memory function failure
Sensor Failure of Collision
Avoidance System
Solution
Reset the system
Check the connection (M2)
Replace the motor (M2)
Replace the control box
Replace the control box