Coway aquamega 200C Manual Del Usuario página 108

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04 OTHERS
• Repairs when the product is used for other than normal
and usual household use (e.g., commercial use, in
offices and recreational facilities) or contrary to the
instructions outlined in the product' s owner' s manual.
• Costs associated with removal of the product from your
home for repairs.
• The removal and reinstallation of the product if it is
installed in an inaccessible location or is not installed
in accordance with published installation instructions,
including the owner' s and installation manuals of
Coway.
• Damage resulting from misuse, abuse, improper
installation, repair, or maintenance. Improper repair
includes use of parts not approved or specified by
Coway.
The cost of repair or replacement under these
excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE:
Please contact Coway at 1-800-285-0982 between 8:00am
and 5:00pm PT, Monday through Friday, to speak with an
authorized representative of Coway. Your warranty claim
file will be opened, and you will be instructed to send the
proof of purchase, video footage showing the alleged
defect and the product to the address designated by the
representative. Within 45 days from its receipt of said proof,
video footage and the product, Coway will either (i) send
you the repaired or replaced product at no charge to you
or (ii) send you your original product at your costs if your
warranty claim is denied, which will be promptly notified
by Coway.
THE PROOF OF PURCHASE, VIDEO FOOTAGE AND THE
PRODUCT SHALL BE RECEIVED BY COWAY WITHIN 30 DAYS
AFTER YOUR WARRANTY CLAIM FILE IS OPENED.
For additional product information, please visit Coway' s
website at http://www.cowaymega.com
For further assistance, please write:
Woongjin Coway USA, Inc.
4221 Wilshire Blvd., STE 210
Los Angeles, CA 90010
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND COWAY ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY
OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY
THROUGH BINDING ARBITRATION, AND NOT IN A COURT
OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS
THAT YOU AND COWAY ARE EACH WAIVING THE RIGHT TO
A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS
ACTION.
40
Definitions.
For the purposes of this section, references to "Coway" mean
Woongjin Coway USA, Inc., its parents, subsidiaries and
affiliates, and each of their officers, directors, employees,
agents, beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to "dispute" or "claim"
shall include any dispute, claim or controversy of any
kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other
legal or equitable theory) arising out of or relating in any
way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute.
In the event you intend to commence an arbitration
proceeding, you must first notify Coway in writing at least
30 days in advance of initiating the arbitration by sending
a letter to Coway at Woongjin Coway USA, Inc., Attn: Legal
Department- Arbitration, 4221 Wilshire Blvd., STE 210, Los
Angeles, CA 90010.
You and Coway agree to engage in good faith discussions
in an attempt to amicably resolve your claim. The notice
must provide your name, address, and telephone number;
identify the product that is the subject of the claim; and
describe the nature of the claim and the relief being
sought. If you and Coway are unable to resolve the dispute
within 30 days, either party may proceed to file a claim for
arbitration.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period
after sending written notice to Coway, you and Coway
agree to resolve any claims between us only by binding
arbitration on an individual basis, unless you opt out as
provided below. Any dispute between you and Coway shall
not be combined or consolidated with a dispute involving
any other person' s or entity' s product or claim. More
specifically, without limitation of the foregoing, any dispute
between you and Coway shall not under any circumstances
proceed as part of a class or representative action. Instead
of arbitration, either party may bring an individual action in
small claims court, but that small claims court action may
not be brought on a class or representative basis.

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