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Troubleshooting
If you have a problem with this device, please read the
troubleshooting guide below and check our website
at www.cobyusa.com for Frequently Asked Questions
(FAQs) and firmware updates. If these resources do not
resolve the problem, please contact Technical Support.
Address
COBY Electronics Technical Support
150 Knowlton Way
Savannah, GA 31407
Email
techsupport@cobyusa.com
Web
www.cobyusa.com
Phone
800-727-3592:
718-416-3197:
The player does not turn on.
Ensure that the player is fully charged. Try charging
the player overnight (8 hours).
Ensure that the Power switch is set to the "On"
position.
Reset the player (use a paper clip to gently press the
Reset button on the rear of the player) and try again.
The buttons do not work.
Ensure that the Hold switch is disengaged.
Reset the player (use a paper clip to gently press the
Reset button on the rear of the player) and try again.
www.cobyusa.com
Weekdays 8:30AM–9:00PM EST
Saturdays 9:00AM–5:30PM EST
Weekdays8:00AM–5:30PM EST
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