THOMSON LENS 150 Manual De Instrucciones página 38

1080P IP AUTONOMOUS CAMERA
J - FAQ
Symptoms
Unable to install the Link-Home
app
on my Android device
Unable to install the Link-Home
app
on my iPhone
The camera is not detected as
being online when wanting to
connect it to a smartphone
The camera is indicated as being
associated with another account
during start-up.
Cannot connect to camera over
local network
The camera image feed
cannot be accessed over the
internet
Poor quality or shaky image
Movement detection is triggered
unnecessarily
Not possible to display the cam-
era image via Google or Alexa
18
EN
Possible causes
You have an out
date or incompatible
version of Android on your de-
vice.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installa-
tion will not completed.
The version of iOS on your de-
vice is out of date.
Camera connection too slow.
Time exceeded after switching
on.
You need to have access to the
camera owner account to be
able to associate it with anoth-
er account.
Network/power supply issue
Network configuration problem
Network configuration problem. Check your device settings (box,
Incorrect video settings.
Incorrect video settings
Unsuitable movement detection
settings
Numbered image
Solutions
of Please contact the technical sup-
port of your device's manufacturer
in order to obtain a recent An-
droid version.
Please get a different Android
device.
Update the operating system on
your device.
Temporarily connect your smart-
phone to the same network as the
camera when adding to the app.
Switch off the camera power sup-
ply (disconnect the battery) and
then switch it back on.
To associate the camera with an-
other account, use the owner ac-
count that was used for start-up.
If you want to change owner ac-
count, the camera on the old ac-
count needs to be removed be-
fore assigning it to the new one.
Check your network connections
and battery level.
Check your camera' s network con-
nection settings.
router)
Check the video settings and re-
duce the quality if necessary.
Check the video settings and re-
duce the quality if necessary
Reduce the sensitivity of detection.
Position the camera.
Deactivate the encrypted image
of your camera so that it can be
read by the receiver that you want
to use with Alexa / Google Home