Services And Guarantee; After-Sales Service - Zehnder IRS Manual De Instrucciones

5. Services and guarantee

After-sales service

If your towel radiator stops working or you require spare parts, contact your
installer or dealer.
Prior to making contact and to ensure your problem is dealt with quickly and
effectively, please make a note of:
- the details shown on the appliance nameplate (see chapter 2.3),
- the sales reference for your appliance shown on your dated purchase invoice,
- the remote control version number (see chapter 3.3, parameter 8).
guarantee
(See general conditions of sale for your country)
The heating body of your electric radiator is guaranteed against manufacturing
defects for five (5) years from the date of purchase, while the other components are
guaranteed for two (2) years.
It complies with the EMC Directive: 2004/108/EC regarding electromagnetic
compatibility of equipment, with Low Voltage directive: 2006/95/EC regarding electrical
equipment designed for use within certain voltage limits, and with European standards
EN 60.335.1 - 2003, EN 60.335.2.30 and EN 60335.2.43 - 2005, and subsequent
amendments.
guarantee exclusions
The guarantee shall not apply if the appliance is installed, used or maintained
in a way that does not comply with standards in force in the relevant country, good
professional practice, or the manufacturer's instructions.
For all other questions regarding the guarantee, please contact your installer or
dealer.
Services and guarantee 45
EN