F - Faq - THOMSON DSC-353G Manual De Instrucciones

F - FAQ

If your problem is not covered below, please contact our technical support department.
Problem
The camera is not detected as
being online when connected to a
smartphone or tablet
Cannot connect to camera over
local area network
The camera feed
cannot be accessed over the
Internet
Poor quality or shaky image
Motion detection is triggered un-
necessarily
20
en
720P HD WiFi iP camera
Possible causes
Camera connection too slow
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Incorrect video settings
Incorrect motion
detection settings
Solutions
Temporarily connect your
smartphone or tablet to the same
network as the camera when add-
ing to the app.
Check your network and electrical
connections.
Temporarily connect using the
network cable if the camera is
connected over WiFi
Check your camera's network
connection settings. Reset your
camera if it is no longer acces-
sible.
Check your device settings (box,
router)
Check the video settings and
reduce the quality if necessary
Check the video settings and
reduce the quality if necessary
Reduce the monitored area or
sensitivity of detection.
Move the camera.