My Wireless MAXg Range Extender is not appearing when I scan for it with a wire-
less adapter.
Possible Solution:
You may be on a computer that is physically too far away from the Wireless MAXg Range
Extender. Try moving closer to the Wireless MAXg Range Extender and repeating the scan proce-
dure.
Possible Solution:
Open the Web User Interface of the Range Extender, click the Wireless tab, and make sure the
Broadcast network name checkbox is selected. If the Network name is not being broadcast, the
Range Extender will not appear during a site survey scan.
My computer does not establish a wireless connection to the Wireless MAXg Range
Extender after I changed the settings.
Possible Solution:
In the configuration utility for your wireless card or adapter, ensure that you are connecting to the
correct Wireless MAXg Range Extender by verifying the WLAN MAC address. The WLAN MAC
address is located on the label on the bottom of the Range Extender. Ensure that the correct Pass
phrase and encryption option are being used. If you changed the settings in the configuration of
the Range Extender, you must also change the settings of every wireless PC card, PCI adapter, or
USB adapter attached to this network. The settings of the wireless PC cards, PCI adapters, or USB
adapters must match the new settings of the Wireless MAXg Range Extender.
My Wireless MAXg Range Extender's Web User Interface is not responding, but I can
still access the Internet.
Possible Solution:
In your Web browser, make sure you are entering the correct IP address of the Range Extender.
Possible Solution:
Make sure that you are establishing a wireless connection to the correct Range Extender by veri-
fying the MAC address and the Network Name (SSID).
Possible Solution:
If your Web User Interface stops responding, unplug and then plug back in the power supply of
the Wireless MAXg Range Extender. This will restart the Wireless MAXg Range Extender.
Possible Solution:
If you are still unable to communicate with the Web User Interface, press in and hold the RESET
button for five to ten seconds. This will reset the Wireless MAXg Range Extender to the factory
default settings. If you made any custom configuration settings, you will need to make the
changes again or restore your settings if you created a backup file.
I am experiencing poor wireless link quality.
Possible Solution:
Low link quality or range can be caused by environmental interference, such as lead-based paint
and concrete walls. Try to move the antenna of the Wireless MAXg Range Extender or to reposi-
tion the wireless clients to improve the link quality.
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