Q4:
The video is bad or grainy. What should I do?
A4:
First, make sure the cables are securely connected. Second, the maximum
resolution supported is 1600 x 1200. If the resolution configured on your computer
is higher, you must change it to a lower resolution. Contact your operating
system support for more instructions
Q5:
I am unable to switch between computers using my KVM Switch's hot keys.
What should I do?
A5:
Press on the Num Lock key for 5 seconds to activate the hot keys.
Q6:
The cursor on the local computer and the remote computers in the IPviewer
are not aligned. What should I do?
A6:
Go to your mouse properties and go to pointer options. Set the pointer speed
is set to the middle, uncheck enhanced pointer precision and uncheck
Automatically move pointer to the default button in a dialog box. In the IPviewer,
press the mouse synchronization hot key. By default, the hot key is CTRL CTRL
Home. If your keyboard does not have a CTRL or Home Key, log on to browser
configuration (see Section 3), click KVM Server, click IPViewer Connection and
select the desired key for the IPViewer Hot Keys and Mouse Resynchronize Key.
Q7:
I forgot the administration password. How do I reset my TK-IP101?
A7:
Press on the reset button using a pen or paperclip for 10 seconds. The
default password is admin.
Q8:
How can I view my computers remotely?
A8:
First, open up ports 5900 to 5909 on your router. Contact the router
manufacturer or your network administrator for more information. Second, type in
http://[your public ip address]:5908 in your browser. Third, follow the Windows or
Java instruction in Section 3 for installing the viewer. Fourth, when the connection
details window appears, type in your public IP address: 5900.
If you still encounter problems or have any questions regarding the TK-IP101, please
contact TRENDnet's Technical Support Department.
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