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USING YOUR SHERPA
TIPS for LAPTOP CHARGING via USB-C PD:
We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop's internal battery, rather than charging the laptop. To fix this,
select a default input or output setting from the USB-C PD Product Detail
Page or try reconnecting the laptop.
PASSTHROUGH CHARGING:
It is possible to recharge other devices while the Sherpa is being
charged. Plug the Sherpa into a power source and make sure it's still
powered on, then plug the phone/laptop/tablet or other device into the
Sherpa. Make sure to watch the output levels on the ports to ensure the
Sherpa is pulling enough power to meet the power demands of what is
plugged in.
*TECH TIP: If TIME TO EMPTY is displayed on the screen, the
Sherpa will not have enough power to recharge. If TIME TO FULL
is displayed, the Sherpa is pulling enough power to charge what's
plugged in and itself.
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