Helpful Hints
• For infants, it is best to position child laying flat with the ear facing upwards.
• For children and adults, it is best to stand behind and slightly to the side.
• Always take measurements in the same ear since temperature readings may
vary from ear to ear.
• Readings taken while a child is sleeping should not be compared to readings
taken while awake.
• It is recommended to take three readings in the same ear with the highest
interpreted as the reading for:
– newborn infants in the first 100 days,
– anyone with a comprised immune system or other conditions where the
absence of fever is critical,
– a new user of an Ear Thermometer until proper technique is established.
Changing Modes
The TenderTemp can display temperature readings in either Fahrenheit or
Celsius. To switch between ° F or ° C, turn the unit off by pressing the POWER
button. Press and hold the SCAN button for approximately 5 seconds. ° F or ° C
will be displayed. Release the button and press the SCAN button again to toggle
between the modes. Five seconds after completing the selection, the unit will
prepare for a measurement and beep to indicate that it is ready.
Replacing the Battery
Your TenderTemp Ear Thermometer requires one lithium battery, type CR2032.
The battery needs to be replaced when the low battery symbol appears on the
display.
To replace the battery:
1) Use a screwdriver to loosen the screw from the battery cover.
2) Using a non-metal pointed tool,
carefully remove the battery
and insert the new battery with
the positive (+) side facing up.
3) Replace the battery by pushing against the contact springs.
4) Carefully slide the battery cover back into place. Be careful not over tighten
the screw.
NOTE: Please properly dispose battery away from children and heat.
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Troubleshooting
Display Symbol
Condition/Cause
Measurement is above
normal temperature range
Measurement is below
normal temperature range
Room temperature is
too high
Room temperature is
too low
System malfunction
Blank display
Low battery
General Care
1. The thermometer should only be used under the supervision of an adult.
2. Do not walk, run or talk during temperature taking.
3. Clean the thermometer before and after each use.
4. Store the unit in the protective case when not in use.
5. Do not store the unit where it will be exposed to direct sunlight, dust or
humidity. Avoid extreme temperatures.
6. Dropping or subjecting your thermometer to strong shocks should be avoided.
7. Do not attempt to disassemble the unit, except to replace the battery.
8. If ERR displays and measurement is not attainable, the unit must be
replaced.
NOTE: Performance of the device may be degraded if: operated outside of
stated temperature and humidity range; stored outside of stated temperature
and humidity range; thermometer undergoes mechanical shock (drop); patient
temperature is below ambient temperature.
Corrective action
Retake temperature
following steps in
'Taking a Reading'.
Retake temperature
following steps in
'Taking a Reading'.
Move thermometer to
a room with a temperature
less than 104.0 ° F (40.0 ° C).
Wait 30 minutes before
retaking a temperature.
Move thermometer to
a room with a temperature
greater than 50.0 ° F
(10.0 ° C). Wait 30
minutes before retaking
a temperature.
Check battery. Possible
damage due to water or
dropping.
Check battery polarity
or voltage. May need to
replace battery.
Replace battery
immediately.
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