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Claims Procedure: Any claim made under this Warranty should be made
directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266
Gold Coast Mail Centre QLD 9726
Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of
purchase, Radio Systems will not repair or replace faulty components. Radio
Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to
do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning
the faulty Product. A Post Bag will be included with the replacement Product for the
return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date
of original purchase, the consumer will be required to return the Product to Radio
Systems at the consumer's own expense. Radio Systems will test and replace the
faulty unit or its components and return to the consumer free of charge, provided
the Product is within its said warranty period. This warranty is in addition to other
rights and remedies available to you under the law. Radio Systems goods come
with guarantees that cannot be excluded under the Australia Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact
our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054
(New Zealand).
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