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Troubleshooting

PROBLEM
PROBABLE CAUSE/SOLUTION
My vacuum sealer shut
off and won't turn on
again.
The sealing bar melts
through the bag.
The bag seal pulls apart.
The vacuum pump
starts, but no air is
being removed from
the heat-seal bag.
16
Check power at outlet and then call Customer Service.
Only heat-seal bags should be used. DO NOT USE PLASTIC HOUSEHOLD BAGS with the vacuum sealer.
Bag cut at an angle does not seal. Ensure bag is cut perpendicular to sides.
Unit stored with the lid locked down, gaskets deformed, or overcompressed. Do not store with the lid locked.
Check the condition of the seal bar tape strips. Replace if needed.
Open the lid and allow the sealing bar to cool for 5–10 minutes. Always leave the lid open between bags, and
allow at least 20 seconds between cycles.
The seal of the bag may be incomplete. If the seal has a crease in it, or if a liquid or powder has been trapped
between the layers of the bag, the layers may not have been welded together properly. Cut off the seal and
wipe the inside of the bag clean. Then, try to vacuum-seal the bag again.
Be sure you are either pushing down throughout the vacuum-sealing process or using the locks.
For best results, use Hamilton Beach heat-seal bags.
Be sure the bag is inserted properly. The open end of the bag should be centered within the vacuum chamber.
Be sure the vacuum port is not blocked.
The bag may have a leak. If there is a leak in the bag, air will be pulled into the bag from the outside. Check for
tears or punctures. If you are using a bag that was made from a roll of material, double-check that the end of
the bag is sealed.
Bag cut at an angle does not seal. Ensure bag is cut perpendicular to sides.
Unit stored with the lid locked down, gaskets deformed, or overcompressed. Do not store with the lid locked.

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