TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Leaks underneath
Bonnet has come loose or
handle.
O-ring on cartridge is dirty
or twisted.
Water does not
Rubber valve seat is dirty,
completely shut off.
stuck, or broken.
Faucet leaks around
Aerator incorrectly fitted.
aerator.
Improper water
Aerator dirty or small parts
pattern.
inside aerator improperly
installed.
ROUGH-IN
www.homewerksww.com
CORRECTIVE ACTION
1. Move the handle to the OFF position. Unscrew the handle screw and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem to the on position. The
leak should stop draining out from around the cartridge stem.
3. Shut off the water supply. Remove the bonnet by turning it counterclockwise. Lift out the
cartridge valve. Inspect the larger O-ring on the cartridge bonnet and the smaller O-ring on
the cartridge stem. Remove any debris from the O-rings. If either O-ring is twisted, straighten
it out. If either O-ring is damaged, replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges on the two sides of
the cartridge bonnet fit into the grooves on the two sides of the faucet body. Tightly screw
the bonnet onto the faucet body.
5. Re-install the handle.
1. Shut off the water supply to the faucet that leaks.
2. Remove the handle on the problem side. Loosen the bonnet by turning it counterclockwise.
Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or brass scrap on the
surface of the seat, remove it. If the rubber seat is stuck tightly in the water inlet hole, push it
gently with a fingertip so that it moves up and down smoothly. The spring (smaller end up)
must be replaced underneath the valve seat. If the rubber valve seat is worn out or
broken, replace the cartridge by calling customer service.
4. Replace the cartridge in the faucet body. Make sure that the ridges on the two sides of the
cartridge bonnet fit into the grooves on the two sides of the faucet body. Tightly screw the
bonnet onto the faucet body.
5. Re-install the handle.
1. Unscrew the aerator by turning it clockwise. Inspect the black rubber packing inside the
aerator. The rubber packing should be flat.
2. Screw the aerator onto the spout end and tighten.
1. Remove the aerator from the spout end by turning it clockwise.
2. Gently flush the small parts inside the aerator to clear away any debris.
3. Re-install the small parts as shown in the exploded diagram. Metal screens must be flat
and plastic supporter must be straight.
4. Screw the aerator onto the spout end and tighten.
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