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SYMPTOM
POSSIBLE CAUSE
Light will not come
1. Light switch is turned off.
on.
2. Light bulb is loose or burned
3. Fuse is blown or circuit breaker
4. Daylight turnoff is in effect (re-
5. Incorrect circuit wiring, if this is a
6. Re-aim the sensor to cover de-
Light comes on
1. Entryway Light may be installed
in daylight.
2. Entryway Light is in Test. (Set
Please call 1-800-858-8501 (English speaking only) for assistance before returning
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com.
If the problem persists, call* for assistance at 1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST
(M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Pur-
chase, and Place of Purchase.
This is a "Limited Warranty" which gives you specific legal rights. You may also have other rights which vary from state to state or province
to province.
For a period of five years from the date of purchase, any malfunction caused by factory defective parts or workmanship will be cor-
rected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expend-
able items are not covered by this warranty. Unauthorized service or modification of the product or of any furnished component will
void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use,
unauthorized service, or return shipping charges.
This warranty covers only HeathCo LLC assembled products and is not extended to other equipment and components that a customer
uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY,
REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PUR-
POSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE
PART OF HEATHCO LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please
keep your dated sales receipt, it is required for all warranty requests.
TROUBLESHOOTING GUIDE
out.
is turned off.
check after dark).
new installation.
sired area.
in a relatively dark location.
control switch to an ON-TIME
position).
TECHNICAL SERvICE
product to store.
No Service Parts Available for this Product
FIvE YEAR LIMITED WARRANTY
SYMPTOM
POSSIBLE CAUSE
Light comes on
1. Entryway Light may be sensing small
for no apparent
animals or automobile traffic (re-aim
reason.
sensor).
2. Sensitivity is set too high. (Reduce
sensitivity).
Light stays on
1. Entryway Light is pointed toward a
continuously.
heat source like an air vent, dryer
vent, or brightly-painted heat-reflective
surface. (Reposition sensor).
2. Light control is in Manual Mode. (Switch
to Auto.)
Light flashes
1. Heat being reflected from other objects
on and off.
may be affecting the sensor. (Reposi-
tion sensor).
2. Entryway Light is in the Test mode and
warming up. (Flashing is normal under
these conditions).
4
595-5498-09
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