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38
TROUBLESHOOTING
TROUBLESHOOTING
Problem
Cannot control the TV with the remote
control.
No image display and no sound is
produced.
The TV turns off suddenly.
If Skype doesn't start
If the Notification Window is not
displayed when a call is received
If there's echo (e.g. when you hear
your own voice played back through
the speakers)
If you're not able to receive any video
or if it is of low quality
If the call ends abruptly
If the Skype menu does not appear on
the Premium menu
Other issues
Check the remote control sensor on the product and try again.
y
y
Check if there is any obstacle between the product and the remote control.
y
y
Check if the batteries are still working and properly installed (
y
y
Check if the product is turned on.
y
y
Check if the power cord is connected to a wall outlet.
y
y
Check if there is a problem in the wall outlet by connecting other products.
y
y
Check the power control settings. The power supply may be interrupted.
y
y
Check if the Off Time / Sleep Timer feature is activated in the TIME settings.
y
y
If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
y
y
Check whether the Video Call Camera is properly connected to the USB port on the TV.
y
y
Check the network connection status.
y
y
Check that your status is not set as Do not disturb.
y
y
When using certain TV functions, incoming calls can't be received
y
y
(e.g. during a software update, etc.).
Check Privacy Settings is Allow calls from people in my contact list only.
y
y
Change the home theater audio setting to stereo rather than surround.
y
y
Reduce the speaker volume.
y
y
Too much echo in the room can decrease audio quality.
y
y
y
y
Test microphone using the Echo / Sound Test Service.
y
y
Internet or network congestion can degrade video quality.
Using wireless can also degrade video quality. We recommend using a wired internet connection.
y
y
Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video
y
y
calls.
Check whether the call quality information is marked as critical. If this is the case, video quality can be
y
y
degraded.
When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.)
y
y
Do not unplug the Video Call Camera during a call.
y
y
Connect the camera to your TV, then update the software. For details about how to update the software,
y
y
refer to your TV manual.
Issues may arise from network congestion of problems with the Skype network.
y
y
For further inquiries about Skype functions, visit www.skype.com .
y
y
Solution
to
,
to
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