Troubleshooting; Calling Black Box; Shipping And Packaging - Black Box CAT5 Video/RS-232 Manual De Instrucciones

CAT5 VIDEO/RS-232 EXTENDER KIT

4.1 Calling Black Box

If you determine that your CAT5 Video/RS-232 Extender Kit is malfunctioning, do
not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.

4.2 Shipping and Packaging

If you need to transport or ship your CAT5 Video/RS-232 Extender Kit:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the CAT5 Video/RS-232 Extender Kit for repair, make sure
you include everything that came in the original package. Before you ship,
contact Black Box to get a Return Authorization (RA) number.
10

4. Troubleshooting