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Troubleshooting
Q1:
I typed http://192.168.10.1 in my Internet Browser's Address Bar, but an error message
says "The page cannot be displayed." How can I get into the TEW-635BRM's web
configuration page?
A1:
First, check your hardware settings again by following the instructions in Section 2.
Second, make sure the Power, LAN and WLAN lights are lit. Third, make sure your TCP/IP
settings are set to Obtain an IP address automatically (see the steps below).
1. Go into the Control Panel and double-
click the Network Connections icon,
right-click the Local Area Connection
icon and then click Properties.
2. Click Internet Protocol (TCP/IP) and
then click Properties. Then click on
Obtain an IP address automatically.
Fourth, reset the TEW-635BRM. To reset the TEW-635BRM, press the WPS and the WIRELESS
ON/OFF button simultaneously for 8 seconds, then let go.
Q2:
The Modem does not auto-detect my DSL connection. What should I do?
A2:
First, verify that your DSL account is activated. Second, make sure all the cables are
properly connected (see Section 2). Third, in Section 3, select manual selection in the Setup
Wizard and configure the Modem based on information provided by your ISP.
Q3:
All the settings are correct, but I can not make a wireless connection to the Modem.
What should I do?
A3:
First, double check that the Wireless LED on the Modem is lit. If the Wireless LED is not
lit, press the WIRELESS ON/OFF button on the back of the Modem. Second, power cycle
the Modem. Unplug the power to the Modem. Wait 15 seconds, then plug the power back
in. Third, contact the manufacturer of your wireless network adapter. Make sure the wireless
network adapter is configured with the proper SSID. The default SSID of the TEW-635BRM
is TRENDnet635. If you have enabled any encryption on the Access Point, make sure to
configure the wireless network adapter with the same encryption key.
Q4:
I forgot my login password. What should I do?
A4:
Press the WPS and the WIRELESS ON/OFF button simultaneously for 8 seconds, then
let go. This will return all settings to factory default.
If you still encounter problems or have any questions regarding the TEW-635BRM, please contact
TRENDnet's Technical Support Department.
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