Troubleshooting Procedure - SLAT 180110016Ea Manual De Usuario

If the Acces does not deliver voltage
•
Check mains presence on the mains terminal strip
•
Check the fuses
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Check the voltage value on terminals load1 and/or load2
•
The voltage on the battery cables must be identical to that of the load
•
Check that each 12 Vdc battery has a voltage greater than or equal to 11.5 Vdc
•
Repeat the measurement after having disconnected the load and the battery
•
Recheck the signalling of the indicator lights (see chapter 5)
•
If all the steps are validated, check the compatibility of your load
If the battery does not take over after a mains fault
•
Check the voltage on the battery terminals
•
Check the battery fuse
•
Check the voltage on terminals load1 and/or load2
If the indicator lights are not illuminated
•
Check mains presence on the mains terminal strip
•
Check the battery connection (and the battery fuse)
•
Check that the wire ribbon is properly connected
•
Check the voltage on terminals load1 and/or load2
For additional technical assistance, contact the SLAT hotline
For the maintenance of your products under warranty, we offer the best solution to facilitate your
repairs and minimise the timeframes:
Conditions: Product return authorization is issued by SLAT.
be returned. Each RMA number is valid for 30 days.
No return of equipment will be accepted without prior grant of an RMA number.
How to request an RMA number:
o
Contact Customer Services by e-mailing
ensure your request is processed as efficiently as possible, you should provide the following
information: product reference, quantity, serial number, cause of failure (if known), order and/or
delivery number (if known).
o
Your account manager will send you your RMA form and an estimate (only if your product is no longer
under warranty).
o
After receiving your RMA form, return two copies with your product, one in the package and the other
affixed to the package for warehouse identification purposes, thereby guaranteeing the traceability of
your product.
o
The repaired or replaced product will be returned to you within a maximum of 15 working days.
Any defective product returned in need of repair, a diagnosis is made and an estimate will be sent.
Repairs will be made after receipt of the accepted estimate with a repair order.
If you decline the quote, thank you for the returned as refused and specify whether to destroy or return the
equipment in the state (in this case, a fee of 100 € will be charged for processing costs)

8. Troubleshooting procedure

+ 33 (0) 4 78 66 63 70
service.client@slat.fr
30
RMA number is assigned for each product to
and request your RMA number. To