7.
The JOOULY does not respond to any signal:
Reason:
By quickly pressing buttons and sending signals to the JOOULY, the
JOOULY may experience an error that makes it impossible to receive
further signals.
Solution:
Let the battery of your JOOULY run out completely. To achieve this, let
it stay turned on until it goes off automatically. Now, you may charge
the JOOULY again until the battery is filled and may use it again.
8.
The JOOULY promptly turns off by itself:
Reason:
The JOOULY's battery is empty.
Solution:
Charge the battery by using the charging cable that came with your
JOOULY.
9.
The JOOULY cannot be turned off:
Reason:
The JOOULY has frozen.
Solution:
Let the battery of your JOOULY run out completely. To achieve this, let
it stay turned on until it goes off automatically. Now, you may charge
the JOOULY again until the battery is filled and may use it again.
10. The control lamp on the plug-in device lights green, but the JOOULY turns off
automatically:
Reason:
Your plug-in device is defect.
Solution:
Please reach out to the JOOULY Service team.
11. The JOOULY's battery runs does not last as long as advertised:
Reason:
You are using the "ON"/"OFF" buttons on the remote control.
Solution:
The remote control only controls the light of the JOOULY, once it is turned
on. Please use the ON/OFF button on the bottom of your JOOULY to turn it
on and off.
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