Troubleshooting - IMOU Bullet 2S Guia De Inicio Rapido

Troubleshooting

Problem
The APP says "Failed to
con gure device network"
No audio
Human detection not
working
The device cannot work
normally or start?
How to connect the
camera to a new Wi-Fi?
Connection is overtime?
When the Micro SD card
is full, how is the recorded
video saved?
The device is o ine?
• Reset your Camera and connect it again.
• Some cameras only support 2.4GHz, while some routers have dual band,
2.4G/5G. Make sure you are connecting 2.4GHz only.
• Ensure audio function on camera is turned on.
• Ensure audio is turned up on viewing device.
• Ensure you have enabled "Human Detection" in the Device Settings screen
of the Imou LifeApp.
• Check the LED indicator status. If the light is not in green, press and hold
the reset button for 10 s to reset the the carmera.
• If the camera is o ine, reset the camera, and the con gure the camera
again.
• Check if the distance between the camera and the router, the camera and
the smart phone is within 5 m (16.4 ft) during the connection.
• When the Micro SD card is full, the system will overwrite the previous
recorded videos. Save the important information in time.
Check the indicator status:
• If the green light is on, check whether the router can connect to the
Internet. If Internet is working, restartthe camera.
• If the red light ashes, reset the camera, and then con gure the camera
again.
• If the red light is on, it means the camera is faulty.
Solution