Troubleshooting; Common Solutions - Bose ACOUSTIMASS 300 Guia Del Usuario

T R O U B L E S H O O T I N G
If you experience problems with your bass module:
• Unplug the power cords for the bass module and SoundTouch® 300 soundbar, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the state of the system status indicator (see page 19).
• Move the bass module and SoundTouch® 300 soundbar away from possible
interference (wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the SoundTouch® 300 soundbar within the recommended range of your
wireless router or mobile device for proper operation.
• Place the bass module according to the placement guidelines (see page 9).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Symptom Solution
Bass module • Repeat the pairing process (see page 12).
doesn't pair
• Connect the bass module to the soundbar using a 3.5 mm stereo cable
with the
soundbar
2 2 - E N G L I S H
(see page 25). If you don't have a 3.5 mm stereo cable (commonly used for
headphones and mobile devices), contact Bose® customer service to receive
this part. You can also purchase this part at your local electronics store.