Roborock S6 MaxV Manual De Usuario página 36

Troubleshooting
If an error occurs while the robot is cleaning, the power indicator will flash red and a voice alert will sound. Refer to the following table for troubleshooting.
Error
Error 11: High-intensity magnetic field detected. Move the
robot away from the magnetic tape and restart.
Error 12: The battery is too low. Recharge before use.
Error 13: Charging error. Clean the charging contact area.
Error 14: Battery error.
Error 15: Clean wall sensor.
Error 16: Robot is tilted. Place it on flat ground and restart.
Error 17: Side brush module error. Reset the system.
Error 18: Vacuum fan error. Reset the system.
Error 21: Vertical bumper pressed. Release it and retry.
Error 22: Dock locator dirty. Clean and retry.
Error 23: Dock location beacon lost. Clean and retry.
Error 24: No-go zone or barrier tape detected. Move the
robot away and retry.
Internal Error.
Note: A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Solution
The robot is too close to a magnetic tape and cannot start. Move it to a new location
and restart.
Low battery. Recharge before use.
Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
The battery temperature is either too high or too low. Wait until it returns to normal.
The wall sensor is blocked by dust. Wipe clean the sensor.
The robot is tilted. Move it to flat ground and restart.
The side brush module is experiencing a fault. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
The vertical bumper has been pressed. Relocate the robot and retry.
The dock locator signal is blocked by dust. Clean it and retry.
The dock location beacn is blocked by dirt. Clean it and retry.
Move the robot away from the virtual no-go zone or barrier tape and retry.
Malfunction due to an internal error. Reset the system.
Europe Support: support@roborock-eu.com
35