Smart Diagnosis
This feature is only available on models with the
or
logo.
d
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
TM
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
TM
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1
Press the Power button to turn on the
appliance.
2
Swipe the display down to see the Settings
screen and select More Settings. Select
Smart Diagnosis from the Settings menu and
press the Start/Pause button.
3
Hold the mouthpiece of your phone over the
Power button. Hold the phone no more than
one inch from (but not touching) the washer.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.
TM
Function
c
NOTE
• Do not touch any other buttons or icons on the
display screen.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
SMART FUNCTIONS
41