Troubleshooting & Frequently Asked Questions
Problem
The LCD is off.
The LCD is showing Err or my alert icon
[ ] is on.
The LCD is showing Err 001.
The LCD is showing Err 002.
How do I know the stroller is charging
as I walk?
When I'm walking, I don't see the
battery icon cycling.
Why is the stroller's battery draining?
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Solution
The stroller will automatically go into
power-saving mode after a few
minutes sitting still. Push it forward to
wake it up.
Check the app for details, or contact
4moms Customer Care.
The stroller's battery health is declining.
Replace battery soon.
The stroller's battery health is poor.
Replace battery now.
When the stroller is charging, the
battery indicator in the upper right
corner of the LCD will cycle from
empty to full repeatedly. Charging
stops when the stroller is stationary.
You must be walking at a sufficient
pace for the stroller's battery to
charge. The faster you walk, the faster
the battery will charge.
If you frequently use the stroller's
headlights, or if you use the stroller
to charge your phone, you might
be using more power than you are
generating by walking. For best results,
plug the stroller into a wall outlet to
charge it periodically.
CARE AND MAINTENANCE
Wheels and Power Pod
The stroller is designed to handle many types of ground and rough
terrain. However, to keep the stroller in peak condition, keep the wheel
bearings free of sand and abrasive grit, and wipe water off the Power
Pod after use. Do not submerge any part of the stroller or use running
water to clean it.
Battery
Extremely low temperatures can decrease the battery life of the stroller,
or prevent the battery from working at all. We recommend you not
store the stroller below freezing temperatures, or use it in temperatures
of less than zero degrees (0º F or -18º C).
Frame
To clean the plastic parts or aluminum parts of the stroller, wipe with
a solution of mild soap and water. Do not use bleach. Keep the
handlebar, frame, and seat ring frame free of sand and abrasive grit.
Avoid getting oil or lubricants on the plastic parts, as this can chemically
degrade the plastic.
Storage Bag and Seat Insert
The storage bag, dashboard bag and seat insert are machine
washable. Wash cold on gentle cycle. Air dry.
If you have any further questions or comments not covered here,
please visit www.4moms.com/support or contact Customer Care at
1-888-614-6667.
ENGLISH
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