Troubleshooting - Mitel 5610 Guia De Instalacion

Configuration Requirements
You must complete the following configuration before the cordless handset is
fully functional:
1. Program the Mitel IP Phone and register it with the 3300 ICP. Refer to the
3300 ICP System Administration Tool online help for instructions.
2. License and program the 5610 Cordless Handset as a SIP Phone with a
device type of "5610 SIP". For instructions on how to license and program
a SIP Phone, refer to the 3300 ICP System Administration Tool online help.
3. Configure the handsets and IP DECT Stand to support SIP telephony. Re-
fer to the IP DECT Stand Configuration and Administration Guide for in-
structions.
NOTE: The 3300 ICP System Administration Tool online help, IP DECT Stand
Configuration am Administration Guide, phone user guides, and
phone installation guides are available on the Mitel Customer Docu-
mentation web site at http://edocs.mitel.com.

Troubleshooting

Symptom Possible Causes
Handset display is black. Handset is in power saving
mode.
Battery is drained.
Power outlet that the adapt-
er is connected to is turned
off.
Handset does not charge Power outlet that charger
adapter is connected to is
turned off or not supplying
power
Handset battery is installed
incorrectly
Handset registration failed, Handset is out of range of
and the status indicator on the IP DECT Stand.
the display is black.
Handset display shows, Handset is out of range of
"Searching for Gateway". the IP DECT Stand.
IP DECT Stand is not pow-
ered
The POWER indicator on IP DECT Stand is not pow-
the IP DECT Stand is off. ered.
The LAN indicator on the IP Ethernet cable is not con-
DECT Stand is off. nected.
Router is not turned on.
IP DECT Stand cannot re-
trieve an IP address
6
You cannot make calls, the
VoIP indicator on the IP
DECT Stand is not lit, and
the right status indicator in
the upper left corner of the
display is black.
Corrective Action
Press any key
Put handset in charger and
recharge battery.
Ensure power cord is con-
nected properly and that
power outlet is supplying
power.
Ensure power cord is con-
nected properly and that
power outlet is supplying
power.
You cannot make calls, but
Check battery. Ensure that it
handset worked previously.
is oriented correctly.
Move handset closer to the
IP DECT Stand, turn off the
handset, place the handset
in the charger, and then turn
it on again. Reset the IP
DECT Stand and place the
handset in the charger.
Move the handset closer to
the IP DECT Stand.
Plug the IP DECT Stand into
a continuous power outlet.
Check that the IP DECT
Stand power cord is con-
nected properly, and that
the adapter is plugged into a
continuous power outlet.
Check that the Ethernet ca-
ble between the WAN port
on the IP DECT Stand and
the LAN port on your router
is connected properly
Turn on power to router
In Internet Settings, check
that the IP mode corre-
sponds to the IP mode of
your Internet connection.
Symptom Possible Causes
Configuration of the handset
is not complete.
IP DECT Stand has not
been reset after you saved
the configuration.
Router or modem has not
assigned an IP address to
the handset.
Router is blocking Internet
telephony.
Router firmware needs to
update.
IP DECT Stand is not
logged into the 3300 ICP.
Router is turned off.
The router is using port for-
warding, but the handset
has dynamic IP mode en-
abled.
Corrective Action
Check that you have config-
ured your handset properly.
Reset the IP DECT Stand
and allow the IP DECT
Stand two minutes to log in
with the 3300 ICP.
Check that your router or
modem is working properly.
Check the IP address by
pressing the volume up key
on the handset while in Idle
mode.
a) Try disabling STUN.
Open the Internet settings
menu, choose STUN mode,
and select Disabled. Reset
the IP DECT Stand. For
more information, see the
Router user manual.
b) Use port forwarding. The
default SIP port is 5060, and
the default RTP port is
5004. If you use port for-
warding, you must use static
IP mode. For more informa-
tion, check your router's
user manual.
Check your router's user
manual to see how to up-
date the firmware
Check that all cables are
connected properly, and
check that power is turned
on, and then reset the IP
DECT Stand.
Turn on the router.
Change to static IP mode.
For more information, see
the user manual. Note that
the configured static IP ad-
dress must agree with the
configured port forwarding.