Obtaining Service, Assistance, and Parts
Products returned for repair require a Return Authorization form.
To obtain service for the product, please contact the Federal Signal
Service Department at 708-534-4858.
For technical assistance, please call Federal Signal Technical Support
at 708-534-3424, extension 5823.
To order replacement parts, please call Federal Signal
Customer Support at 708-534-4756.
Returning the Product for Credit
Product returns for credit require a return authorization from your local
distributor prior to returning the product to Federal Signal. Please
contact your distributor for assistance.
A product is qualified to be returned for credit when the following
conditions are met:
•
Product is resalable and in the original cartons
•
Product has not been previously installed
•
Product is the current revision
•
Product has not been previously repaired
•
Product is a standard product
•
Product is not a service part
All returns are subject to a re-stock fee.
Defective products that are returned within the warranty period will
be repaired or replaced at Federal Signal's sole discretion. Defective
products do not include those products with lamp failure.
Circumstances other than those listed above will be addressed on a
case-by-case basis.
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