TROUBLESHOOTING
Problem
Battery needs to be recharged. Lithium-ion battery takes
The vacuum
approximately 4 hours to charge completely.
will not
operate
Try using a different socket to charge.
The metal contact pins on the motorised brush are not in contact with
the connector slots on the vacuum. Remove the motorised brush and
Motorised
reinsert firmly into the air-intake nozzle.
brush will
not work
The motorised brush is blocked. Carefully remove all lint, hair, or other
debris from the motorised brush.
Vacuum will
Dust cup is full. Empty the dust cup.
not pick up
Filters need cleaning or replacement. Clean or replace the filters.
or suction is
weak
Vacuum needs to be recharged.
Empty the dust cup.
The filters are not installed correctly. Remove filters, then reinstall
Dust is
them.
escaping from
A filter has a hole or a puncture and needs to be replaced.
the vacuum
An obstruction may be blocking the dust cup lid, keeping it from closing
correctly. Clear any obstructions and ensure the lid is completely closed.
BATTERY INDICATOR
Low
Press the power button. If the unit doesn't turn on, then
No Light
Battery
the battery power is too low. Please charge before use.
Slow Flashing
To charge the vacuum, connect charging cord to unit and
Vacuum
Light (while
plug into the socket. The light will fade in and out slowly
Charging
plugged in)
as the vacuum charges.
Fast Flashing
Low
If the light flashes quickly while the unit is in use, the
Light (in use)
Battery
battery power is low. Recharge the unit.
When the vacuum is fully charged, the indicator light will
Fully
Solid Light
illuminate steadily, then turn off. (It takes approximately
Charged
4 hours for a full charge).
Five Flashes
Not
If the wrong charger is used, the light will blink five times
(after
Charging
and then stop. Use the included charger.
plugging in)
Solution
TWO (2) YEAR LIMITED GUARANTEE
When a consumer buys a product in the Europe, they get the benefit of legal rights
relating to the quality of the product (your "statutory rights"). You can enforce these
rights against your retailer. However, at Shark we are so confident about the quality of
our products that we give you an additional manufacturer's guarantee of two years.
These terms and conditions relate to our manufacturer's guarantee only - your statutory
rights are unaffected.
Every Shark machine comes with a free parts and labour guarantee. You'll also find
online support at www.sharkclean.eu.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time,
you'll need the following information about your machine:
•
Model Number
•
Serial Number (only if available)
•
Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
•
The manufacturer's guarantee covers your product for 2 years starting on the date
of delivery.
•
Please keep your receipt at all times. Should you need to use your guarantee we will
need your receipt to verify the information you have supplied to us is correct. The
inability to produce a valid receipt may invalidate your guarantee.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum
cleaner is guaranteed for two years.
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion to decide whether to
replace or repair) including all parts and labour. A Shark guarantee is in addition to your
legal rights as a consumer.
What is not covered by the free Shark guarantee?
1
Blockages - For details of how to unblock your vacuum cleaner, please refer to the
Instructions.
2
Normal wear and tear of parts which require regular maintenance and/or
replacement to ensure the proper functioning of your unit.
3
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with the
Shark Instructions supplied with your machine.
4
Use of the vacuum cleaner for anything other than normal domestic household
purposes.
5
Use of parts not assembled or installed in accordance with the operating instructions.
6
Use of parts and accessories which are not Shark spares.
7
Faulty installation (except where installed by Shark).
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your
Shark vacuum. You'll find a full range of Shark spares, replacement parts and accessories
for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's
guarantee. However, your statutory rights are unaffected.