TROUBLESHOOTING TIPS
Before calling for service, review this list. It may save you time and money. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Problem
Solution
Make sure the dehumidifiers plug is connected firmly into the wall
outlet.
Unit does not
Check the house fuse/circuit breaker box.
start
Dehumidifier has reached its preset level or bucket is full.
Water bucket is not in the proper position.
Not enough time to remove the moisture.
Make sure there are no curtains, blinds or furniture blocking the front
or back of the dehumidifier.
Dehumidifier
The humidity control may not be set low enough.
does not dry
the air as it
Check that all doors, windows and other openings are securely
should
closed.
Room temperature is too low, below 5°C (41°F).
There is a water vapor source in the room.
Air filter may be dirty. Clean filter. Refer to Care and Cleaning
The unit makes
section.
a loud noise
The unit is tilted instead of upright as it should be.
when operating
The floor surface is not level.
Frost appears
This is normal. The dehumidifier has Auto defrost feature.
on the coils
Hose to connector or hose connection may be loose.
Water on floor
Intended to use the bucket to collect water, but the back drain plug
is removed.
ES, AS, P2,
EC, Eb and E3
These are error codes and protection code. Check Operating
appear in the
Instructions.
display
The pump
Clean the pump filter.
operation on
Check the pump hose is not blocked or leaking.
light blinks at
Empty the water bucket.
1 Hz
When operating
Check to ensure the unit is level, and there is no debris on the
in bucketless
surface.
mode, water
collects around
Check the drain hose connection and ensure it is properly seated in
the bottom of
the outlet.
the unit
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